General return policy on vanityvision.in?

 

7 Day Exchange Policy

We offer you complete peace of mind while ordering at www.vanityvision.in - you can exchange all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we'll gladly take it back within 7 days from the date of delivery and will exchange it with an alternate product of your choice. If you have paid by card then we will manage the excess payment made or to be made. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue online bank transfer in the registered name of the customer. However, still the exchange policies vary product to product. Any product that cannot be used without opening the actual packaging like wrapped in vacuumed poly or carton packaging will gladly be accepted for exchange but the products that do not have sealed packaging from the brand owners will not be accepted for exchange.

 

Received damaged item, wrong product or missing units.

 

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at contactvanityvisio@gmail.com or call us on the registered number given on the web page within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

 

Category specific policy for returns?

Any health care or cosmetic Product should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the your physician, dermatologist or hair consultant before buying any related product

Fitness or electrical Equipment: There is no return policy for any fitness equipment unless it is damaged in transit or there is missing part.

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

In case of any queries, please write to our customer care on contactvanityvision@gmail.com

 

how to arrange for a pick-up?

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

 

What are the modes of refund available after cancellation?

The money will be refunded back to the payment mode/account that was originally used to make the transaction. In case of COD payment, transaction details will be asked in writing from the buyers registered email id to process the payment.

Once you have requested the cancellation of item(s) in your order, Vanity Vision team will complete the cancellation and initiate the refund, depending on your preference.